Refund policy

Effective Date: July 2026

At Auzaar PK, customer satisfaction is our top priority. We are committed to delivering genuine, high-quality hardware and tools across Pakistan. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Order Processing & Delivery

  • Order Processing Time: 1–2 business days

  • Estimated Delivery Time: 3–4 business days after dispatch

  • Delivery times may vary during public holidays, sales events, or due to unforeseen courier delays.

Cash on Delivery (COD)

Most orders at Auzaar PK are fulfilled through Cash on Delivery (COD). Please ensure someone is available to receive and pay for the order at the delivery address.

Repeated order refusals or fake COD orders may result in future COD orders being declined.

Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The item is significantly different from what was ordered.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • All original packaging, manuals, labels, and accessories must be included.

  • Proof of purchase (order number or invoice) must be provided.

Non-Returnable Items

The following items cannot be returned:

  • Products that have been used, installed, or damaged after delivery.

  • Items returned without original packaging or accessories.

  • Products damaged due to misuse, negligence, or improper handling.

  • Clearance, sale, or specially ordered items (unless damaged or defective).

Return Request Process

To initiate a return:

  1. Contact our customer support within 7 days of receiving your order.

  2. Provide your order number along with clear photos or videos showing the issue.

  3. Our team will review your request within 1–2 business days.

  4. If approved, we will provide return instructions.

Please do not return any item without prior approval.

Refund Policy

Once the returned item has been received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are processed within 5–7 business days after inspection.

  • For COD orders, refunds will be made through bank transfer, Easypaisa, JazzCash, or another mutually agreed payment method.

  • Shipping charges are generally non-refundable unless the return is due to our mistake.

Exchange Policy

If you receive a damaged, defective, or incorrect item, we will gladly arrange a replacement, subject to product availability. If the item is unavailable, a full refund will be issued.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photos or videos. We will resolve the issue as quickly as possible.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will follow our standard return process if eligible.

Shipping Charges for Returns

  • If the return is due to our error (wrong, damaged, or defective item), Auzaar PK will bear the return shipping cost.

  • If the return is due to a change of mind or any reason not caused by us, the customer will be responsible for return shipping charges.

Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact us:

Auzaar PK

Website: auzaarpk.com

Email: info@auzaarpk.com

Phone: +92 331 2338111

Our customer support team is available during business hours and will be happy to assist you with returns, refunds, exchanges, or any order-related inquiries.